Lord Shiva Family – Shiva, Parvati, Ganesh in White Marble

Shipping & Return Policy

Processing Time: Orders are processed and shipped within 3-5 business days.

Domestic Delivery: 7-10 business days from the shipping date.

International Delivery: 15-20 business days from the shipping date.

Shipping Costs: Vary based on location and item weight, calculated at checkout.

Shipping Methods: We use reliable carriers. For international orders, customs fees and import duties are the customer’s responsibility.

Order Tracking: A confirmation email with tracking info will be sent once your order is shipped.

Returns Policy:

• Eligibility: Returns accepted for items under 10kg.
• Return Period: 7 days from receipt.
• Condition: Items must be in original condition and packaging. Report any damaged, broken, or incorrect items within 48 hours.

Refund Eligibility
Refunds are not offered for handcrafted marble items, except when:

• Damaged Items: Report immediately upon receipt.
• Incorrect Items: Notify within 48 hours of delivery.

Issues & Returns
For any issues, contact us with your order number, issue description, and photos:
Email: info@artifactstonex.com
Phone: +918104659999

We accept returns only for damaged or incorrect items. Review your order carefully before purchasing.

Resolution Process
We will resolve issues with a replacement or store credit as needed. Return shipping costs for eligible items are covered by us.