Refund Policy

Thank you for shopping at Artifact Stonex Private Limited. We strive to ensure your satisfaction with our marble handicraft items. Please review our updated refund policy below to understand your rights and our procedures.

1. Refund Eligibility

Due to the nature of our handcrafted marble items, we cannot offer refunds under the following circumstances:

  • Damaged Items: If the item arrives damaged or broken, please contact us immediately upon receipt.
  • Incorrect Items: If you receive a wrong item, please notify us within 48 hours of delivery.

2. Notification of Issues

If you encounter any issues with your order, please contact us at:

Please provide your order number, a detailed description of the issue, and any relevant photos.

3. Returns

We do not accept returns for items unless they are damaged or incorrect. Please ensure you review your order carefully before finalizing your purchase.

4. Resolution Process

For damaged or incorrect items, we will work with you to resolve the issue promptly. We may offer one of the following solutions, depending on the circumstances:

  • Replacement of the item.
  • Store Credit for future purchases.
  • Refunds: Refunds for eligible situations will be processed within 10-15 working days from the date the refund is approved. The credited amount will reflect in the customer's bank account or original payment method within this time frame.

5. Shipping Costs

Shipping costs for returning damaged or incorrect items are covered by us. We will provide instructions on how to return the item if necessary.

6. Contact Us

If you have any questions about our refund policy or need assistance, please reach out to us:

7. Policy Updates

We may update this refund policy from time to time. Any changes will be posted on our website, and the effective date will be updated accordingly.