FAQs

All our products are exclusively designed and crafted in-house at our own manufacturing facility, ensuring high quality, unique designs, and meticulous attention to detail.

Click "Add to Cart" on the product page. Proceed to the payment gateway to complete your purchase. Once payment is made, you'll receive an order number for tracking.

After verifying your purchase and address details, you will receive an order ID along with a confirmation email or WhatsApp message once payment is complete.

We accept a range of payment methods through our secure payment gateway, including MasterCard and Visa credit cards, debit cards, bank transfers, UPI, and other online payment options. For any questions or further assistance, please contact our sales team at +918105659999 or email us at info@artifactstonex.com

Yes, we offer personalized customization services. If you have a unique idea or design in mind, contact our sales team via phone or WhatsApp, and we’ll work to bring your vision to life.

Yes, artifactstonex.com provides high-quality images of our products, so you can closely examine the intricate details of each item.

Certainly! Click the “Contact Us” button to send us your questions. Whether you have inquiries about a specific product or a custom request, our friendly sales team is here to assist you.

For ready-made products, orders are dispatched within 5-7 working days. Customized orders typically take 4-10 weeks to complete, depending on the specifications, before being dispatched.

For deliveries within India, we use road transport through our delivery partners, including DELHIVERY and FEDEX. For international orders, we offer flexible shipping options, accommodating your preferred method of transport, whether by air or sea. Generally, international shipments are handled by reputable carriers such as FEDEX and UPS.

Shipping information will be provided in the confirmation email or WhatsApp message after we verify your purchase and address details. You can also track your order in the "My Orders" section.

Shipping costs vary depending on the item’s weight and delivery location. For details on cost-effective international shipping, please contact our sales team at +91 8104659999 or email us at info@artifactstonex.com

Most orders within India are shipped using DELHIVERY or RIVIGO Ground. International orders are primarily handled by FEDEX and UPS, though other shipping methods may be used depending on availability.

Yes, you can request a transportation quotation for a product by clicking the “Contact Us” button or by calling us directly.

While we take great care in packaging and select the best transportation options for your goods, we understand the need for additional security. If you require insurance for your shipment, we can arrange it for you at an additional cost and provide you with the policy details.

In case of damage, the insurance policy will include the contact information for the claims agency. You will need to contact them directly to process any claims.

Alternatively, you can arrange insurance with your preferred provider before dispatch.

For a smooth claims process, please record a video of the package and the unboxing. This will serve as necessary evidence for any insurance claims.

We ship to over 150 countries and offer a range of shipping options. If we are unable to ship to your country, we will notify you before you complete your order.

Delivery times depend on whether the item is in stock or made-to-order. Generally, ready-to-ship items within India are delivered within 7-10 working days. For international orders, transit times may vary based on the destination country.

While the risk of damage is minimal, we prioritize the safety of your purchase. If you need insurance for your shipment, we can arrange it for you at an additional cost and provide you with the policy details. The insurance policy will include the contact information for the claims agency, which you will need to contact directly for any claims.

To ensure a smooth claims process, please record a video of the package and the unboxing. This will serve as necessary evidence for your insurance claim.

Alternatively, you can arrange insurance through your preferred provider before dispatch.

If you receive a damaged item, please email or WhatsApp us with details and photos or videos of the damage within 24 hours of receipt.

Unfortunately, we do not accept returns or offer replacements for items once they have been purchased. Our company policy does not provide for returns.

Our sales team is available 24/7. You can contact us via email at info@artifactstonex.com or by phone at +91 8104659999